Most products are manufactured in China and shipped from China.
JellyDolls accepts Visa, MasterCard, Discover, American Express, and Diners Club.
We also accept PayPal.
Orders usually ship within 1-2 business days. During large-scale sales and holiday periods, orders will usually ship between 3-5 business days.
Please note that there may be a delay in shipment if we need to confirm your shipping address or details regarding your order.
You will receive email confirmation when we have finished arranging your shipment. Depending on the product and delivery destination, shipment time can vary. We will notify you about delivery time via email.
JellyDolls is closed during weekends and holidays.
Your order's tracking information will be sent to the email address provided at the time of order once your order ships.
We currently ship to addresses in the United States (NOT including Hawaii and Alaska). Canada, Australia, most European country and Asia country.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We do not accept returns, exchanges, or order cancellations unless the delivered item is faulty.
We take all possible measures to ensure the quality of our products, but in the unlikely event that a defect is found in a delivered product, please contact us.
Please contact us by email or phone within eight days of receipt.
No, shipments are limited to one shipping address per order.
Unfortunately we only accept orders through our online store at this time.